Making an order at www. smartboosters.co.uk you confirm your agreement with our purchase and return policies.

30-Days Money Back Policy

AT SMARTBOOSTERS We sure cares about our customers, dealers and resellers and put in all efforts and resources to ensure their happiness and satisfactions. In the event that you are unhappy with what you ordered from us, you can return the product within 30 days of receipt. if the product is refunded in its original state as received on delivery, you will be refunded 80% of your money excluding delivery charge, you should fulfil the following conditions. 

Please Note that if items are not returned in it original state it may incur further cost or total loss of the amount paid.

To ensure you get 80% refunds, you must fulfil the below conditions: 

• Send back the product in its original form as was shipped with no damage.
• Send back the product with the full kit it was received including original cables, accessories.
• Fill out a RMA form
• Bear all shipping charges

If the product doesn’t meet customer’s requirements due to made incorrect choice, the customer has the right to replace this product for a similar one with matching specifications.  In case of product replacement, the customer takes personal charge of delivery cost associated with return of a previous model and obtaining a new one.

If a price of a new model is higher than a previous order price, the customer should pay the difference.

If the price of a new model is lower than the original order price, SMARTBOOSTERS UK will refund the balance difference to the customer.

You will not qualify under our 30 Days Money Back guarantee refunds if :

• if your returns is not in an original, is damaged or in a worn-out package
• if your returns is disassembled, modified or altered
• Damaged due to misuse, negligence, abnormal physical, electromagnetic or electrical stress
• Damaged due to lightning strikes or natural disasters

PROCESS TO FOLLOW

Please customers are advice to follow the below process when returning any products :

1. Contact us.
2. Explain the problem.
3. Fill out an RMA form that will be provided to you. This form must be filled out before any item is returned to us.
4. A return address will be provided to you to send the item to. Please send this item /s in its original state to the address.
5. A check will be carried out by the technical department and if the item is certified to be in good condition a refund will be effected by the finance department
6. The refund process should take atleast 10 business days after the products have been received

Incomplete or damaged kit

Sometimes by error we may send damage or incomplete items, do not worry if you receive this as we will replace it at no extra cost. please kindly contact SmartBoosters UK immediately for an arrangement to be made for a replacement.

WARRANTY SERVICE 

All our products are packed with 2 years manufacturer warranty. if your booster develops any fault within the two years warranty window, the product can be returned for free repair or replacement.

Please kindly follow the return process below for our warranty covers returns:

1. Contact us.
2. Explain the problem.
3. Fill out an RMA form that will be provided to you. This form must be filled out before any item is returned to us.
4. A return address will be provided to you to send the item to. Please send this item /s in its original state to the address.
5. A check will be carried out by the technical department and if the item is certified to be in good condition a refund will be effected by the finance department
6. The refund process should take atleast 10 business days after the products have been received

Warranty Exchange, Repair Policy

1. Repairs period if item is deem faulty by our technical department can take up to 14 days from the date we receive the item in our office.
2. Replacement of faulty items can take an average of 14 days from the day our Technical department confirms receipt of the item.

Please kindly note that items returned in the below conditions will not be refunded or replaced:

Items not in their original box, damaged or worn-out package

Items not in their original package with full kits

• Items that have been disassembled, modified or altered
• Items damaged due to improper cabling or installation
• Items damaged due to misuse, negligence, abnormal physical, electromagnetic or electrical stress
• Items damaged due to lightning strikes or natural disasters